Privacy Policy
KIXCURE
https://kixcures.com
Privacy Policy
How Kixcure Collects, Uses, and Protects Your Information
Effective Date: 7 September 2026
Last Updated: 7 September 2026
Kixcure (“Kixcure”, “we”, “us”, or “our”) operates the website https://kixcures.com (the “Website”) and related services (together, the “Services”). We are committed to protecting the privacy and personal data of everyone who visits our Website, creates an account, or purchases our shoe-care Products. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how we protect it, and the choices and rights available to you.
This Policy is framed with reference to the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and its rules, as applicable in India. If you access our Website from outside India, please note that your data may be processed and stored in India, and by using the Website you consent to such processing.
By visiting the Website, creating an account, placing an order, or otherwise interacting with our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Policy, please do not use the Website.
1. Information We Collect
We collect personal data that you provide to us directly, data collected automatically through your use of the Website, and data received from third parties such as payment processors and delivery partners. The table below summarises the principal categories of data we collect and why.
Category of Personal Data | Examples | Purpose of Collection
Identity & Contact Data | Name, email address, phone number, billing and shipping address | Order processing, delivery, invoicing, customer communication
Account Data | Username, password (encrypted/hashed), account preferences, order history | Creating and managing your Kixcure account
Transaction Data | Order details, payment method type, transaction ID, amounts paid | Processing payments, refunds, and maintaining purchase records
Payment Data | Card/UPI/net-banking details are collected and processed directly by our RBI-authorised payment gateway partners | Kixcure does not store full card numbers, CVV, or UPI PINs on its own servers
Technical & Usage Data | IP address, browser type, device identifiers, pages visited, referral source, cookies | Website functionality, security, analytics, and improving user experience
Marketing Preferences | Newsletter subscription status, communication preferences | Sending offers, shoe-care tips, and product updates (only with consent)
Customer Support Data | Correspondence, complaints, reviews, feedback, and call/chat records | Resolving queries, processing returns/refunds, improving service quality
2. How We Collect Information
Directly From You
• When you create an account, place an order, subscribe to our newsletter, fill a contact form, or communicate with our customer support team.
Automatically, Through Cookies and Similar Technologies
• Through cookies, web beacons, and similar tracking technologies used on the Website for functionality, analytics, and (where you consent) advertisement purposes. You can manage your cookie preferences through the cookie-consent banner on our Website at any time.
From Third Parties
• Payment gateways and banks, which confirm successful transactions;
• Courier and logistics partners, who provide delivery status updates;
• Analytics and advertising partners (e.g., website analytics tools, social media and search advertising platforms), where you have interacted with such platforms in connection with Kixcure.
3. How We Use Your Information
We use the personal data we collect for the following purposes, each grounded in either your consent, the performance of a contract with you, or our legitimate business interests:
• To process, confirm, and fulfil your orders, including packaging, shipping, and delivery;
• To create and manage your account, including order history and saved addresses;
• To process payments and refunds and to prevent fraudulent transactions;
• To communicate with you about your orders, including confirmations, shipping updates, and delivery notifications;
• To respond to customer service requests, complaints, and product queries;
• To send you promotional emails, offers, and shoe-care tips, where you have opted in to marketing communications (you may withdraw this consent at any time);
• To improve our Website, Products, and customer experience through analytics and aggregated usage insights;
• To detect, investigate, and prevent fraud, unauthorised transactions, and security incidents;
• To comply with applicable laws, regulations, court orders, or requests from law-enforcement or government authorities.
4. Legal Basis for Processing
Where the DPDP Act or other applicable data protection law requires a legal basis for processing, we rely on one or more of the following:
• Your consent, which you may give at the time of account creation, checkout, or newsletter sign-up, and which you may withdraw at any time without affecting the lawfulness of processing carried out before such withdrawal;
• Performance of a contract, where processing is necessary to fulfil an order you have placed with us;
• Compliance with a legal obligation, such as retaining transaction records for tax and audit purposes;
• Our legitimate interests, such as preventing fraud, securing our Website, and improving our Services, balanced against your rights and interests.
5. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to operate correctly, remember your preferences, understand how visitors use the Website, and, where permitted, deliver relevant advertising. Categories of cookies used include:
• Necessary Cookies — required for core site functionality such as secure log-in and maintaining your cart; these do not require consent.
• Functional Cookies — enable features such as content sharing and remembering preferences.
• Analytical Cookies — help us understand visitor behaviour, such as page views, bounce rate, and traffic sources, in aggregate and anonymised form where possible.
• Advertisement Cookies — used to deliver personalised advertisements and measure campaign effectiveness, based on your prior visits and browsing behaviour.
You can accept, reject, or customise non-essential cookies through the cookie preference banner displayed on the Website, and you may also control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.
6. Sharing and Disclosure of Information
We do not sell your personal data. We share personal data only with the following categories of recipients, and only to the extent necessary for the purposes described in this Policy:
• Payment Processors — RBI-authorised payment gateways and banks, to process payments and refunds securely;
• Logistics and Courier Partners — to enable delivery of your order to the address you provide;
• IT and Hosting Service Providers — who host our Website, store data, and provide technical infrastructure, under contractual confidentiality obligations;
• Marketing and Analytics Providers — such as email service providers and website analytics tools, to help us understand and improve the Website and communicate with you;
• Professional Advisors — such as auditors, lawyers, and accountants, where necessary for legitimate business purposes;
• Government and Regulatory Authorities — where required to comply with applicable law, a court order, or a lawful request by public authorities;
• Business Transferees — in the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred to the successor entity, subject to equivalent confidentiality protections.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including satisfying any legal, accounting, tax, or reporting requirements. As a general practice:
• Order and transaction records are retained for the period required under applicable tax and consumer-protection laws in India.
• Account data is retained for as long as your account remains active, and for a reasonable period thereafter in case you wish to reactivate it.
• Marketing data (such as newsletter subscription) is retained until you unsubscribe or withdraw consent.
Where personal data is no longer required, we take reasonable steps to securely delete, anonymise, or aggregate it.
8. Data Security
We implement reasonable security practices and procedures, including administrative, technical, and physical safeguards, appropriate to the sensitivity of the personal data we handle, in line with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. These measures include, where applicable, encrypted data transmission (SSL/TLS), restricted access to personal data on a need-to-know basis, and secure storage of account credentials in hashed form.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security, and you provide information to us at your own risk.
9. Your Rights
Subject to applicable law, you have the following rights in relation to your personal data:
• Right to Access — to request a copy of the personal data we hold about you;
• Right to Correction — to request correction of inaccurate or incomplete personal data;
• Right to Erasure — to request deletion of your personal data, subject to our legitimate need to retain certain data for legal or operational purposes;
• Right to Withdraw Consent — to withdraw consent previously given for processing (e.g., marketing communications), without affecting the lawfulness of prior processing;
• Right to Grievance Redressal — to raise a complaint regarding the handling of your personal data with our Grievance Officer, as identified in Section 13.
To exercise any of these rights, please contact us at info@kixcures.com. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.
10. Children’s Privacy
Our Website and Products are not directed at children, and we do not knowingly collect personal data from individuals under the age of 18 without the consent of a parent or legal guardian. If we become aware that we have inadvertently collected personal data from a minor without appropriate consent, we will take steps to delete such data promptly.
11. Third-Party Links
Our Website may contain links to third-party websites, plugins, or services (such as social media platforms) that are not operated or controlled by Kixcure. This Privacy Policy does not apply to such third-party websites, and we encourage you to review the privacy policies of any third-party sites you visit.
12. International Data Transfers
Where any of our service providers (such as cloud hosting, email, or analytics platforms) store or process data outside India, we take reasonable steps to ensure such transfers are subject to appropriate contractual and security safeguards consistent with applicable Indian data protection law.
13. Grievance Officer
In accordance with the Information Technology Act, 2000, and rules made thereunder, and the DPDP Act, the details of the Grievance Officer / Data Protection contact for Kixcure are as follows:
• Name / Designation: [Grievance Officer Name / Customer Care Team]
• Email: info@kixcures.com
• Phone: +91 98186 49993
• Address: 3rd Floor, Plot No. 13, Ram Space-1, Parmesh Corporate Tower, Community Centre, Karkardooma, Delhi – 110092, India
We will acknowledge and address grievances relating to this Privacy Policy in accordance with the timelines prescribed under applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any changes will be posted on this page with a revised “Last Updated” date, and, where the changes are material, we may notify you by email or through a prominent notice on the Website. We encourage you to review this Policy periodically. Your continued use of the Website following any changes constitutes acceptance of the revised Policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
• Email: info@kixcures.com
• Phone: +91 98186 49993
• Registered Address: 3rd Floor, Plot No. 13, Ram Space-1, Parmesh Corporate Tower, Community Centre, Karkardooma, Delhi – 110092, India
