Shipping Policy
KIXCURE
https://kixcures.com
Shipping Policy
Kixcure Shoe Care Products — Domestic Shipping Terms
Effective Date: 7 September 2026
Last Updated: 7 September 2026
This Shipping Policy (“Policy”) describes how Kixcure (“Kixcure”, “we”, “us”, or “our”), the operator of the website https://kixcures.com (the “Website”), processes, packs, and delivers orders placed by customers (“you” or “the customer”) for shoe cleaning foam, deep cleaner, brushes, towels, and related shoe-care kits (“Products”). By placing an order on the Website, you agree to the terms of this Policy in addition to our Terms of Use, Privacy Policy, and Return & Refund Policy.
1. Order Confirmation and Processing
Once you place an order and complete payment (or select Cash on Delivery, where offered), you will receive an order confirmation via email and/or SMS to the contact details provided at checkout. This confirmation indicates that we have received your order; it does not guarantee availability of every item, which is subject to final verification by our fulfilment team.
Orders are processed on business days only, Monday to Saturday, excluding national and declared public holidays. Orders placed after our daily processing cut-off, on weekends, or on holidays are queued and processed on the next working business day.
Processing Timeline
• Order verification and quality check: within [1–2] business days of order confirmation.
• Handover to courier partner: within [1–2] business days after processing is complete.
• You will receive a dispatch confirmation with tracking details (where available) once your order has been handed over to the courier partner.
Processing times may be extended during sale periods, festive seasons, or due to circumstances beyond our reasonable control, as described in Section 8 (Delays Beyond Our Control).
2. Shipping Coverage
Kixcure currently ships to serviceable pin codes within India only. We do not offer international shipping at this time. If we introduce international shipping in the future, this Policy will be updated accordingly.
Serviceability is determined at checkout based on the pin code you provide. If your location is not serviceable by our courier partners, you will be notified before payment is completed, or your order may be cancelled with a full refund if this is identified after payment.
3. Shipping Methods, Partners, and Charges
We ship Products through reputed third-party courier and logistics partners. The specific courier assigned to your order depends on your delivery location, package weight, and serviceability at the time of dispatch, and may vary between orders.
Shipping Charges
• Standard shipping charges, where applicable, are calculated and displayed at checkout prior to payment.
• Kixcure may, at its discretion, offer free shipping on orders above a specified value or during promotional campaigns; any such threshold will be clearly indicated on the Website or at checkout.
• Applicable shipping charges (if any) are non-refundable once an order has been dispatched, except where the return or refund arises from an error on our part (e.g., wrong or defective item), as set out in our Return & Refund Policy.
Estimated Delivery Timelines
Once dispatched, estimated delivery timelines are as follows. These are estimates provided by our courier partners and are not guaranteed delivery dates:
• Metro cities: approximately [3–5] business days from the date of dispatch.
• Non-metro cities and towns: approximately [5–8] business days from the date of dispatch.
• Remote or difficult-to-service areas: may take longer, and additional handling time may apply.
4. Order Tracking
Upon dispatch, you will receive a tracking number and, where available, a link to track your shipment directly with the courier partner. If tracking information is not updated for an extended period, please contact our customer support team at info@kixcures.com or +91 98186 49993 for assistance.
5. Cash on Delivery (COD)
If Cash on Delivery is offered as a payment method on the Website, it may be subject to a maximum order value, a COD handling fee, and serviceability restrictions based on pin code and courier partner policy. These conditions, where applicable, will be displayed at checkout. Kixcure reserves the right to withdraw or restrict COD for specific orders, including as a fraud-prevention measure.
6. Multiple Items and Split Shipments
Where an order contains multiple items or kits, we generally aim to ship all items together. However, Kixcure reserves the right to split an order into multiple shipments — for example, due to stock availability, package weight, or courier constraints — at no additional cost to you. You will be notified if your order is split, and each shipment will have its own tracking details.
7. Failed Delivery Attempts and Undelivered Shipments
Our courier partners typically make [2–3] delivery attempts. If delivery cannot be completed due to an incorrect or incomplete address, unavailability of the recipient, refusal to accept the shipment, or non-payment (in the case of COD orders), the shipment may be returned to us as “Return to Origin” (RTO).
• If an order is returned to us as RTO due to customer-side reasons (e.g., wrong address, unreachable, refused delivery), we will contact you to arrange re-shipment, which may involve additional shipping charges.
• If you do not respond within [7] days of being contacted, or decline re-shipment, we will process a refund for the product value only, after deducting original and return shipping costs actually incurred, in accordance with our Return & Refund Policy.
Please ensure that the shipping address, pin code, and phone number provided at checkout are accurate and complete. Kixcure is not responsible for non-delivery or delays caused by incorrect or incomplete address information provided by the customer.
8. Delays Beyond Our Control
While we make every effort to ensure timely dispatch and delivery, Kixcure shall not be held liable for delays caused by circumstances beyond our reasonable control, including but not limited to:
• Natural disasters, extreme weather conditions, or public health emergencies;
• Strikes, lockouts, or labour disputes affecting courier or logistics operations;
• Regulatory restrictions, curfews, lockdowns, or government-imposed movement restrictions;
• Courier network disruptions, transportation delays, or force majeure events.
In such cases, we will make reasonable efforts to keep you informed of significant delays affecting your order.
9. Damaged, Tampered, or Incorrect Shipments
We take care to package all Products securely to prevent damage or leakage in transit, particularly liquid formulations such as our Deep Cleaner and Cleaning Foam. If your order arrives damaged, tampered with, leaking, or if you receive an incorrect item:
• Please record an unboxing video and take clear photographs of the package, shipping label, and the affected Product(s) at the time of delivery.
• Report the issue to info@kixcures.com within [48] hours of delivery, along with your order number and supporting photos/video.
• Failure to report within this window may affect our ability to process a claim with the courier partner or approve a replacement/refund.
Please refer to our Return & Refund Policy for the complete process, timelines, and conditions applicable to damaged, defective, or incorrect shipments.
10. Change of Shipping Address
Requests to change the delivery address after an order is placed can only be accommodated if the order has not yet been dispatched. Once an order has been handed over to the courier partner, address changes may not be possible and, if permitted by the courier, may incur additional charges. To request a change, contact us immediately at info@kixcures.com with your order number.
11. Order Cancellation Prior to Dispatch
You may request cancellation of an order before it has been dispatched by writing to info@kixcures.com with your order number. Once an order has been dispatched, it cannot be cancelled, and you will need to follow the return process described in our Return & Refund Policy after the Product is delivered to you.
12. Contact Us
For any questions, concerns, or assistance regarding shipping, order tracking, or delivery, please reach out to us:
• Email: info@kixcures.com
• Phone: +91 98186 49993
• Registered Address: 3rd Floor, Plot No. 13, Ram Space-1, Parmesh Corporate Tower, Community Centre, Karkardooma, Delhi – 110092, India
13. Changes to This Policy
Kixcure reserves the right to modify, amend, or update this Shipping Policy at any time without prior notice, to reflect changes in our operations, courier partnerships, or applicable law. The revised Policy will be posted on this page with an updated “Last Updated” date. We encourage you to review this Policy periodically. Continued use of the Website and placement of orders after any changes constitutes your acceptance of the revised Policy.
